Your Language: English
Select country and language
Search
0 My cart

Exchanges & Returns

It's possible to change the size?

Of course! If the size does not fit you, you have 30 days (from the day you receive your oder) to request a free size change.

To request it you can log in to you account, press the button change/return and fill in the questionnaire.

You will receive via email the confirmation with the return label that you should stick to the parcel and leave it at a DHL pick up point. Boxes should be placed in a securely sealed and protected bag in advance.

If you need to change the address from that featured in the original order, you can do it in the questionnaire.

The promotion “free size changes” is conditioned by the stock availability and will be applicable exclusively for size changes of the same model you bought with the original order. If you would like to have a size change to another model or, after having received the new one you are not satisfied, you should return the model and make a new order according to the standard conditions.

It is only possible to change products bought in our online shop.

Can I return my order?

Sure! If you are not satisfied with the product, you have 30 days (from the day you receive your order) to request the return .

To request it you can log in to you account, press the button change/return and fill in the questionnaire.

We will assign a reference number that we will email you with detailed instructions for the procedure. 

You will have to send the package at your own cost to our warehouse using the shipping method you prefer and with the reference number indicated on the package. We do not accept freight collect packages.

Once we have received the package in our warehouses, and checked that it fulfils all the conditions, within a maximum of 14 days we will place the refund using the same payment method of the order. The product amount will be refunded but not the shipping or return costs. In the event that you cancel the purchase once it has left our warehouse, the product’s price will be refunded and the transport costs incurred in the return will be deducted.

It is only possible to return products bought in our online shop.

 

X X X